Request Service

Service Calls

Please fill out the form below to be included on the next trip of a Gammill Technician through your region.

We are currently scheduling 4-6 weeks out from the date of form submission.
Upon receiving your form, we will contact you to gather any additional information. 

How often should I have my machine serviced?

Gammill recommends a Technician service your machine every 5 years or every 500 quilts, whichever comes first.

What are the benefits of getting my machine serviced?

  • Better Stitch Consistency and Appearance
  • Reduced or eliminated nuisance thread breaks
  • The machine runs quieter and smoother
  • Better ability to handle various thread types
  • More accurate stitch lengths (fewer short or long stitches)
  • More accurate movement of the machine (for example, no more flat spots on your circles)
  • Less likely to “break down” in the future because worn parts are replaced before they fail completely.

How much does a service call typically cost?

An average Gammill service call lasts three hours and includes all work done by the Gammill Service Technician.
*The service call fee does not include parts or accessories.

United States
Basic Service Call $369-$469
(Depending on location)

Canada
USD $469
All invoicing is listed in USD. Fees are calculated based on current exchange rates. 

Machine Move
Set-up and take-down prices vary based on what is needed.
For more information, please call 417-256-5919, Option 2 for Customer Service.

How much will I have to pay for technician travel?

For Route Service appointments, there are typically no trip or mileage fees.

*In some cases, however, customers can only be reached by air, boat, or other specialized transportation.
In the event you live in a remote area that will be difficult for our technicians to reach, we will inform you before we make your appointment.

After I fill out the form, what happens next?

  1. You fill out the form and click “Submit.”
  2. When we are planning a trip to your region we will contact everyone in the area with a proposed window of service dates. This is when you have the opportunity to let us know any dates within the window for which you are not available.
  3. Once everyone has been contacted, a route is developed, and you’ll be contacted with the DATE and TIME of your appointment.
  4. We arrive!

Request Service Form

Cancellation Policy:
We understand that unexpected events may result in the need to cancel your appointment. 
We respectfully request at least 7 days’ notice to allow time to adjust the service technician’s schedule. 
Due to the high demand for service calls and the details involved in coordinating schedules, any cancellation or rescheduling made less than 3 days prior to your appointment time will result in a cancellation fee.
The amount of the fee will be equal to the standard service charge for the reserved services.