[Kat Fehr]

Hi Peggy,

You can install CS on a Mac, however you will need to purchase and run the program Parallels in order to do so.

thanks,

Kat  🙂

[Kat Fehr]

Hi Nancy,

That is an excellent question. Yes, you can buy patterns from other places. When you purchase a pattern, just choose the file format QLI and it will work perfectly with our machines  🙂

Have fun shopping!

-Kat  🙂

[Kat Fehr]

Hi Jennie,

When using Minkie as the backing the most important thing is to NOT stretch it when loading it as a backing. If you stretch it then once you are done quilting and remove it from the frame it will ‘pucker up’ and shrink badly, taking the top with it. (I learned this one the hard way)

Here are a few links to some videos on our YouTube page that might help:

Have fun! And post a photo when you are done! Quilting always looks sooo great on Minky and I’d love to see what you create.

-Kat  🙂

[Kat Fehr]

Hi Jennie,

The first thing I would check is the needle. Make sure that it’s not in backwards. Check your thread path and be sure everything is threaded correctly and through all of the guides, and around the check spring accordingly. Often times it will look correct at a quick glance, but then upon further investigation you might see the thread wrapped around an area that it’s not supposed to be wrapped around. If I can’t find where the thread is misguided, I’ll just unthread it completely and start over, sometimes just the act of re-threading can fix it.

Remember to pull up the bobbin thread each time you start quilting. Be sure that your bobbin is inserted inside the bobbin case correctly, and that you’ve used your Towa gauge to ensure that tension is at the correct number.

I’d recommend checking the back of the quilt with each roll (before you advance the quilt). That way you’ll see any problem areas right away and can make adjustments before continuing. I’ve even paused the machine, and checked underneath the quilt (using a mirror on my table) after the first few repeats in the first row have stitched. I check often to make sure everything is still good. Every time I advance the quilt I check the back.

•  Here is a link to Thread Tension in our knowledge base:  Thread Tension 
• Here is a link to more information about Bobbins and the bobbin case: https://knowledgebase.gammill.com/knowledge/bobbins-and-bobbin-cases
• Here is a link to more information about pulling up the bobbin threads when you start quilting: https://knowledgebase.gammill.com/knowledge/start-quilting

Let us know if you have further questions.

-Kat  🙂

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