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Windows 10 – Updated 3/27/17

Updated Post 3/27/17

Since the introduction of Windows 10, Gammill has recommended against utilizing Windows 10 with the Statler system. We have supported the use of Windows 10 for use with CreativeStudio in Stand-Alone Mode (SAM), but not when connected to a Stitcher. The reason for these recommendations is based on communications between Windows 10 and various Microsoft servers.


Windows 10 added Cortana and other applications within the operating system that continually communicate with various Microsoft servers on the internet. On a SAM system, this communication is not an issue. However, on computers connected to the Stitcher, we have found that this communication can disrupt communications between the PC and the Galil controller. As a result, we have recommended against the use of Windows 10 with a Stitcher.


Gammill is not the only industrial user of Windows that has experienced this issue. Many other industrial manufacturers, such as CNC machines, have had similar issues. As a result, Microsoft has released a special industrial version of Windows 10 that eliminates this communication with Microsoft servers. We have tested this new industrial version and found no degradation in communication performance compared to a Windows 8 PC. The changes in communications with their servers also has the side effect of allowing Microsoft to make the version more secure – they tout that this is the most secure version of Windows ever.


Therefore, beginning April 3, genuine Gammill computers will have this industrial version of Windows 10 installed.


This version of Windows is not available through the regular Windows 10 updates, etc. like the consumer versions of Windows 10. Microsoft requires that the industrial version must be installed directly by an Original Equipment Manufacturer (OEM) such as Gammill. As a result, the only way to offer an upgrade for existing Gammill computer running Windows 7 or Windows 8 is to send the computer to Gammill to have the industrial Windows 10 installed on site. There is no need to upgrade your Windows 7 or Windows 8 computer to Windows 10. No advantages in function of your machine are gained by the operating system upgrade. Because we know there are some users out there who want the latest regardless, we will offer this service for $199 (the same price as Windows 10 Pro direct from Microsoft). However, we also encourage you to check with your dealer about trading in your existing Gammill computer towards the purchase of a new one, this way you would not be without a computer for the time it would take in shipping and handling.




Original post 3/22/16

Gammill has been evaluating and testing Windows 10 over the past several months.

Windows 10 is perfectly fine for use on any Stand Alone Mode (SAM) computer to run CreativeStudio software. However, at this time, we do not recommend using Windows 10 on computers that operate the Statler by Gammill. Although we will continue testing, we feel at this time there are several issues with Windows 10 that lead us to this recommendation.

Here are some of the issues we have uncovered so far.

– A Statler that was allowed to run overnight lost communication with the head and there was no communication to the buttons.
– The HDMI port for the secondary monitor does not work on one of the newer generation Statler PCs. This is due to a driver issue, and there will be many driver issues that will take a long time for Microsoft and Dell to work out.
– We have had users who upgraded their PC and received the Blue screen of death, a perpetual boot loop. They lost everything on that PC.
– We cannot consistently determine how the Windows 10 network traffic impacts communication to the Statler but have seen examples of it interrupting the communication between the controller and the head.
– Additional concerns and points can be found at http://www.computerworld.com/article/2945195/microsoft-windows/9-reasons-not-to-upgrade-to-windows-10-yet.html
It is true that some users will download Windows 10 and never experience problems. However, due to these issues listed, and other potential unknown problems, we do not advise that you update to Windows 10 on the computer that runs your Statler at this time in order to keep your machines running safely and efficiently.