Problem with CS6 and Microsoft Comfort 4500 Mouse
« on: June 28, 2016, 10:44:37 AM »
I am a new Gammill owner.  Could find "new topic" only in this forum so please forgive if it should be elsewhere.

I bought a new mouse and found a problem with it and Creative Studio 6.  The problem is only in CS6 (and not in any other software), and if I attached a standard old Dell mouse, it works correctly in CS6.  Thought the software developers might want to check it out.

CONDITIONS:  CS6 in SAM mode on Windows 10 laptop.  Microsoft Comfort 4500 Mouse
ERROR:  In CS6, the scroll wheel when moved in either direction makes the object smaller - never larger. 
TESTING:  The mouse works fine with the scroll wheel enlarging and shrinking web pages and parts of other applications.
If you plug in a standard old Dell mouse, the scroll wheel works normally with CS6.

I took two short videos to show the problem. 

CS6 with Microsoft Comfort 4500 Mouse:

CS6 with Dell standard mouse:

I have a workaround so it is not vital, but wanted Gammill to have the information.

-- Cindy King

Re: Problem with CS6 and Microsoft Comfort 4500 Mouse
« Reply #1 on: June 29, 2016, 10:38:33 AM »
Thank you for passing this along, Cindy!

Re: Problem with CS6 and Microsoft Comfort 4500 Mouse
« Reply #2 on: August 09, 2016, 05:33:44 PM »
Huh, interesting. I have an old Dell mouse and have this same issue. I have to use the plus magnifying icon to scroll larger. It's inconvenient but it does work. I just figured I needed a new mouse. Sometimes if I hold the scroll wheel down really hard it does work to scroll larger but is not consistent.