Recent Posts

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CreativeStudio / Re: CS6 stopped working in SAM
« Last post by lisgroe on September 15, 2017, 10:02:48 AM »
Hi there,
I have only seen this issue one other time and I'm afraid you'll have to uninstall CS 7 and Microsoft SQL server 2014 from your laptop and then reinstall CS 6 in order to get CS 6 to work.
We are aware of the issue and we're working to fix it, but we don't have a solution for it yet.
 Please let me know if you need anything else.
Thank you,
Lis Groe
Gammill Customer Support Technician
lisgroe@gammill.com
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CreativeStudio / CS6 stopped working in SAM
« Last post by Midge on September 13, 2017, 12:46:05 PM »
I've been trying to open CS6 in SAM on my laptop.  I previously had no problems.  Now it tries to open and I get an error box that says "Attempted to divide by zero" at the top. The message has a X in a red box and states "An error has occurred, click OK to enter idle mode, click Cancel to exit CS."  I have done both, and it closes it.  I have tried to insert a screen capture of the error here, but have been unable to do so. I have uninstalled CS6 twice, re-downloaded the program, and re-installed it.  I'm at a loss.  I need this program because I'm not up to speed on CS7 yet.  I have not done any updates on my laptop.Please help.
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CreativeStudio / Re: Cloud
« Last post by coreypearson on September 11, 2017, 01:29:40 PM »
Ginger,

Are you uploading through the cloud website or through CreativeStudio? If you're doing it through the cloud website I don't believe there is a limit. You may have to upload a folder of patterns at a time. I know the most I have tried so far is 100 from the cloud website.
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CreativeStudio / Re: Cloud
« Last post by cuteandcozyquilts@gmail.c on September 07, 2017, 03:50:56 PM »
I love the cloud idea!
However if I connect my computer to the internet, I have to un-connect the control box.  Any suggestions?

Thanks in advance,
Debbie
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CreativeStudio / Re: Converting vector files to .qli
« Last post by lisgroe on August 31, 2017, 05:41:15 PM »
Hi there,
The only other information I have on converting from DXF files pertains to AutoSketch.
I can send you that but I don't know if it would translate to Adobe Illustrator.
Let me know.
Thank you,
Lis Groe
Gammill Customer Support Technician
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Statler Maintenance / Re: Anti Virus Security Protection and Screen Savers Use
« Last post by lisgroe on August 31, 2017, 05:39:10 PM »
Hi there,
Yes, that is correct.
We recommend no extra anti virus software and no screen savers on Statler computers.
Please let me know if you need anything else.
Thank you.
Lis Groe
Gammill Customer Support Technician
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CreativeStudio / Re: Converting vector files to .qli
« Last post by smelton on August 30, 2017, 11:46:40 PM »
Lis, can you tell me more specifics about "edit the DXF file to contain text for your Macros and first and last?"
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Statler Maintenance / Anti Virus Security Protection and Screen Savers Use
« Last post by M A Cramer on August 29, 2017, 01:10:25 PM »
For clarity do you recommend that screen savers be shut off and not to use "protection software" on dedicated computers for Precision Stitch and Creative Studio. Thank you
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CreativeStudio / ram adding
« Last post by Jane S on August 28, 2017, 05:47:59 PM »
Gammill, you said that I would be able to add ram to my orginal Gammill computer. You did not mention that you "crippled" the system so that it cannot run more than a 32 bit system. the specs for the computer that I received from Gammill say that I should be able to upgrade it to a 64 bit system and add more ram. Unable to do this as you crippled or limited the operating system of said machine away from the specs that that given machine.  Gammill I am disappointed. I have supported you through all the who ha going on re forcing people to buy orginal Gammill computers. But now I may be jumping ship. why did you so severly limit these machines? CS6 runs slow on my current system, I cannot imagine running 7 on and problaby wont now! Shame on you!!!! Paul Statler is problaby sorry he sold out!
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CreativeStudio / Re: Installation problem
« Last post by lisgroe on August 28, 2017, 10:37:17 AM »
Hi there,
Once you're in CreativeStudio, check to see if you see your patterns on the left hand side of the screen.
If not: go into Service, Technical Support, Database Administration.
Click on Reset Database to Factory Defaults.
Click Yes.
Once that's successful, go into Service, Technical Support, Controller Definitions.
Uncheck Stand Alone Mode.
Go to File, Restore Factory Defaults
Choose your Mod from the drop down and click Select,
Save and close.
Close CS and open it back up again.

If that doesn't fix it, you'll need to make sure the computer is online, then create a Cloud account and log into it in CreativeStudio.
Then you'll go into Help, About and you'll click on Activate Stitcher.
Click OK or Yes.

If that doesn't fix it, let me know.
Thank you,
Lis Groe
Gammill Customer Support Technician
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